Information Technology Specialist (Application Software)
Being an Information Technology (IT) Specialist (Applications Software) makes you an invaluable member of the FLETC team. This position is located in the End User Computing Support (ECS) Branch, of the Information Technology Operations and Support Division (OSD), within the Chief Information Officer (CIO) Directorate and in Glynco, Georgia. Typical assignments include:
Developing solutions that improve productivity and collaboration at FLETC using available tools such as SharePoint, Microsoft DNN, Microsoft Azure, Drupal and Office 365. Maintaining a technical awareness of the component and component infrastructure, systems, regulations and standards, as well as the latest technologies available to ensure the best possible solution is implemented to carryout effective and efficient system failovers with minimum negative impacts to the line of business owners. Ability to find the best technical solution among all possible solutions to solve business problems. Translating the structure, characteristics, behavior, and other aspects of software to stakeholders. Identifying possible Commercial-Off-The-Shelf (COTS) or Government-Off-The-Shelf (GOTS) solutions and guiding the customer through the acquisition and vendor support process. Participating in the identification and development of new services. Providing ongoing monitoring of the ITSM tool to include identification, resolution, and escalation to proper individuals. Translating complex regulatory compliance requirements into secure technical implementations. Planning and overseeing tasks to ensure they are completed in a timely fashion and within budget. Planning and designating task resources, preparing budgets, monitoring progress, and keeping stakeholders informed. Managing changes to the task scope, task schedule and task costs using appropriate verification techniques. Establishing and maintaining relationships with third parties/vendors. Creating and maintaining comprehensive task documentation. Tracking task performance, specifically to analyze the successful completion of short and long-term goals. Meeting with customers to elicit and clarify requirements. Developing comprehensive task plans to be shared with customers as well as other staff members. Participating in the identification and development of new services. Providing ongoing monitoring of the ITSM tool to include identification, resolution, and escalation to proper the individuals. Performing implementation and system management of tools to provide adequate IT system incident reporting and request fulfillment. Reviewing incident tickets for content, proper routing, first call resolution, problem detection, and timely closure. Verifying all operational processes and procedures are clearly documented and maintained. Managing and communicating high severity issues through resolution, providing accurate and timely status reports to management. Participating in the design and development of new services. The qualification requirements listed below must be met by the closing date of this announcement. GS-12 You must possess at least one year of specialized experience equivalent to the GS-11 grade level in the federal service as demonstrated by the following:
Applying customer requirements, business processes and operations, life cycle management concepts, configuration management and cost-benefit analysis methods in order to develop IT solutions; and establish metrics to measure and evaluate IT systems and project performance and total cost of ownership. Please ensure that your response is supported by your resume. Time-in-Grade:
Current and former federal employees must have served 52 weeks at the GS-11 grade level in the federal service. The time-in-grade requirement must be met by the closing date of this announcement. GS-13 You must possess at least one year of specialized experience equivalent to the GS-12 grade level in the federal service as demonstrated by the following:
Applying customer requirements, business processes and operations, life cycle management concepts, configuration management and cost-benefit analysis methods in order to develop and manages IT solutions; and establish metrics to measure and evaluate IT systems and project performance and total cost of ownership. Please ensure your response is supported by information in your resume. Time-in-Grade:
Current and former federal employees must have served 52 weeks at the GS-12 grade level in the federal service. The time-in-grade requirement must be met by the closing date of this announcement. Physical Demands:
The work is primarily sedentary. Some work may require walking and standing in conjunction with travel and to attend meetings and conferences away from the work site. The position may frequently be involved in the design, installation, and maintenance of all types of applications and services hardware and software. The position may be exposed to high levels of noise and cold temperatures in telecommunications and data communication facilities. The position may need to occasionally lift and carry EIT weighing up to 50 pounds. Work Environment:
The majority of the work is performed in an office setting. The position must be able to make site visits to on-site and off-site locations to support software installation, maintenance and training. Working hours are within the typical workday, however installation, maintenance, upgrades, and troubleshooting may require overtime or weekend support. The work area involves everyday risks or discomforts that require normal safety precautions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps and AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Estimated Salary: $20 to $28 per hour based on qualifications.
Developing solutions that improve productivity and collaboration at FLETC using available tools such as SharePoint, Microsoft DNN, Microsoft Azure, Drupal and Office 365. Maintaining a technical awareness of the component and component infrastructure, systems, regulations and standards, as well as the latest technologies available to ensure the best possible solution is implemented to carryout effective and efficient system failovers with minimum negative impacts to the line of business owners. Ability to find the best technical solution among all possible solutions to solve business problems. Translating the structure, characteristics, behavior, and other aspects of software to stakeholders. Identifying possible Commercial-Off-The-Shelf (COTS) or Government-Off-The-Shelf (GOTS) solutions and guiding the customer through the acquisition and vendor support process. Participating in the identification and development of new services. Providing ongoing monitoring of the ITSM tool to include identification, resolution, and escalation to proper individuals. Translating complex regulatory compliance requirements into secure technical implementations. Planning and overseeing tasks to ensure they are completed in a timely fashion and within budget. Planning and designating task resources, preparing budgets, monitoring progress, and keeping stakeholders informed. Managing changes to the task scope, task schedule and task costs using appropriate verification techniques. Establishing and maintaining relationships with third parties/vendors. Creating and maintaining comprehensive task documentation. Tracking task performance, specifically to analyze the successful completion of short and long-term goals. Meeting with customers to elicit and clarify requirements. Developing comprehensive task plans to be shared with customers as well as other staff members. Participating in the identification and development of new services. Providing ongoing monitoring of the ITSM tool to include identification, resolution, and escalation to proper the individuals. Performing implementation and system management of tools to provide adequate IT system incident reporting and request fulfillment. Reviewing incident tickets for content, proper routing, first call resolution, problem detection, and timely closure. Verifying all operational processes and procedures are clearly documented and maintained. Managing and communicating high severity issues through resolution, providing accurate and timely status reports to management. Participating in the design and development of new services. The qualification requirements listed below must be met by the closing date of this announcement. GS-12 You must possess at least one year of specialized experience equivalent to the GS-11 grade level in the federal service as demonstrated by the following:
Applying customer requirements, business processes and operations, life cycle management concepts, configuration management and cost-benefit analysis methods in order to develop IT solutions; and establish metrics to measure and evaluate IT systems and project performance and total cost of ownership. Please ensure that your response is supported by your resume. Time-in-Grade:
Current and former federal employees must have served 52 weeks at the GS-11 grade level in the federal service. The time-in-grade requirement must be met by the closing date of this announcement. GS-13 You must possess at least one year of specialized experience equivalent to the GS-12 grade level in the federal service as demonstrated by the following:
Applying customer requirements, business processes and operations, life cycle management concepts, configuration management and cost-benefit analysis methods in order to develop and manages IT solutions; and establish metrics to measure and evaluate IT systems and project performance and total cost of ownership. Please ensure your response is supported by information in your resume. Time-in-Grade:
Current and former federal employees must have served 52 weeks at the GS-12 grade level in the federal service. The time-in-grade requirement must be met by the closing date of this announcement. Physical Demands:
The work is primarily sedentary. Some work may require walking and standing in conjunction with travel and to attend meetings and conferences away from the work site. The position may frequently be involved in the design, installation, and maintenance of all types of applications and services hardware and software. The position may be exposed to high levels of noise and cold temperatures in telecommunications and data communication facilities. The position may need to occasionally lift and carry EIT weighing up to 50 pounds. Work Environment:
The majority of the work is performed in an office setting. The position must be able to make site visits to on-site and off-site locations to support software installation, maintenance and training. Working hours are within the typical workday, however installation, maintenance, upgrades, and troubleshooting may require overtime or weekend support. The work area involves everyday risks or discomforts that require normal safety precautions. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps and AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
- Department:
2210 Information Technology Management - Salary Range:
$76,721 to $118,603 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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