Information Technology Specialist (Customer Support/Security)
Being an Information Technology Specialist (Customer Support/Security) makes you a valuable member of the FLETC team. This position is within the Training Content and Development Branch, E-Learning and Innovation Division, under the Training Management Operations Directorate, and located in Glynco, Georgia. You will be responsible for providing oversight and leadership for cloud-based IT systems, functions, integrations and services in support of law enforcement training programs for the component's online learning systems. Typical assignments include:
Supporting the implementation, development, and use of training and provide IT customer support, technical advice, guidance, and recommendations. Leading the organization to integrate the eFLETC with other agency systems including designing, planning, coordinating, securing, documenting, monitoring, executing and managing. Using automated systems including, but not limited to learning management systems and other systems in the e-FLETC learning ecosystem. Serving as an administrator and administrator support to those systems and providing customer support. Providing IT Security Education, Training, and Awareness briefings of Federal IT systems and resources, as necessary Preparing reports and presentations, as needed. Managing and tracking documentation related External Information System (EIS), including, but not limited to Authority to Operate (ATO), Federal Information and Information Systems (FIPS) 199/ Federal Information Security Management Act Categorization (FISMA), etc. The qualification requirements listed below must be met by the closing date of this announcement. For this position individuals must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Specialized
Experience:
You must possess at least one year of specialized experience equivalent to the GS-12 grade level in the Federal service performing Information Technology (IT) security monitoring, incident reporting, system scanning, security control verification, providing customer service, analyzing and requirements gathering, acquisition, design, development, testing and implementation of software applications and databases. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps and AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.The Office of Personnel Management must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supporting the implementation, development, and use of training and provide IT customer support, technical advice, guidance, and recommendations. Leading the organization to integrate the eFLETC with other agency systems including designing, planning, coordinating, securing, documenting, monitoring, executing and managing. Using automated systems including, but not limited to learning management systems and other systems in the e-FLETC learning ecosystem. Serving as an administrator and administrator support to those systems and providing customer support. Providing IT Security Education, Training, and Awareness briefings of Federal IT systems and resources, as necessary Preparing reports and presentations, as needed. Managing and tracking documentation related External Information System (EIS), including, but not limited to Authority to Operate (ATO), Federal Information and Information Systems (FIPS) 199/ Federal Information Security Management Act Categorization (FISMA), etc. The qualification requirements listed below must be met by the closing date of this announcement. For this position individuals must have IT-related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Customer Service - Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Specialized
Experience:
You must possess at least one year of specialized experience equivalent to the GS-12 grade level in the Federal service performing Information Technology (IT) security monitoring, incident reporting, system scanning, security control verification, providing customer service, analyzing and requirements gathering, acquisition, design, development, testing and implementation of software applications and databases. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps and AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, and social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.The Office of Personnel Management must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
- Department:
2210 Information Technology Management - Salary Range:
$91,231 to $118,603 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
