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Desktop Support Technician


Installs, configures, and supports a local area network, wide area network, internet system, computers, desktops and/or mobile devices.
Performs necessary maintenance to support network availability.
This is the entry/training level of the System Administration job series.
Incumbents in this job may require additional training or experience to gain full proficiency in some or all of the job responsibilities.
Assists in the scheduling of the installation and testing of new products and improvements.
Maintains security and privacy of information found in databases.
Supervises specific access levels for each segment of the database.
Tests or coordinates testing of new installations or upgrades.
Provides operational and user assistance to address software and hardware problems.
Receives additional training, as required, to gain full proficiency and experience in all areas.
Analyzes network maintenance and enhancement needs and recommends solutions.
Installs and supports network operating systems for assigned area.
Provides advanced level support to resolve end-user problems.
Recommends standards, specifications and methodologies for the network operations of the assigned Division/Office

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